IG: @Captainhookglassart NO DMS
*BEST WAY TO REACH ME
Based out of NY, CHGA has been producing quality custom glass since 2017, over 1000 happy customers and many more to come. CH has a global presence, with my work in Canada, Germany, Denmark, Turkey, Israel, New Zealand, Costa Rica, Puerto Rico, Australia, Spain, Italy, and more!
Discreetly packaged, and secure shipping.
MORE FAQ BELOW
Incycling: Inner Recycler, Means the water never fully exits the perk. If you dont have an incycler, the tube will bottom out. These typically feel very different than the original. I prefer most Incycling over originals.
Grids: The holes on the art type, they can be clear or colored. 180 means they go halfway around, and 360 all the way around.
Bridge Color: The Bridge color of your choice for the support located between the 18mm and the main body of the tube.
Hook Color: The hook color of your choice for the hooks located on the outside & inside of the tube. Some tubes do not have hooks on the inside, and the hookless does not have any.
Bottom Art Type: The art style that is placed inside of the tube, prices are based off of difficulty.
Front Facing or Rear facing: Grids will face (front) towards the 18mm fitting, or grids will face away from the fitting (rear)
Double Bore: 44mm is standard, 50mm is double bore. All it does is change the diameter of the glass, and make the tube airier.
Drain Upgrade: makes a whole new style of tube where the art type continuously functions, and doesnt let the art type run out of water.
50mm Upgrade: Larger diameter tube, all of the netted art types work well with the upgrade. Makes tube airier.
Colored Grids: choosing a color will make your bottom art type or style you selected have colored accents. Choosing None will be clear.
Colored Marble: marble color of your choice placed on the outside of the tube. For decoration.
Matching Hook: Shorthand for matching the base color and hook color of an 18mm 3 hole hook to the selected bridge and Hook color.
Matching Dry Catch: Shorthand for matching the base color and hook color of an 18mm 3 hole Dry Catch to the selected bridge and Hook color.
Base Accent: Color accent on the Base/Foot, you pick the color. If none, then it will be clear.
Lip Accent: Color accent on the mouthpiece, you pick the color. If none, then it will be clear.
Splashguard: optional but not recommended.
Spiral Upgrade: Makes the hook a spiral.
Encalmo: Makes the hook have a band of color where the hook attaches to the base.
Prices are in USD.
Further common Questions: FAQ
When did my tube ship?
-next available day if ready to ship, 4-14 days custom
When will i get tracking?
-when it ships.
What size are the full size tubes?
– 4mm thick unless 50mm upgrade, which is 5mm.
What does 2NDS or display model mean?
it means it has scratches or a general defect, all aesthetic ones only.
Can you ask for a specific height?
What will happen if you email for a status update?
-You will get a status update and will be refereed to the FAQ as well. Custom orders are 4-14 BUSINESS DAYS.
Can you send me a picture of the custom?
Can you send me a picture of X color?
– Try the color chart, or google.
I didn’t get an email confirming my order?
You probably typed it in wrong, send me name and address its going to as well as the email used and the order number if you have it, along with what type of card you used to pay. Then I will have enough information to validate it is the original purchaser of the tube.
What if it gets lost?
– I know its status, please do not fret, see below.
How to purchase internationally?
-Prices in USD, site will convert your Currency to USD automatically, you pay in USD.
If you have trouble Email Me. No Etransfer.
How is the art packaged?
-Discreetly, Plain brown box, with Captain Hook GA on return address.
When can I expect my order?
-4-14 business days for custom,
– Ready to ship will be shipped out next available day.
– If you order during a SALE expect a longer wait.
-Clear and color are the same price
If your order doesn’t go through, or is ‘declined’ what can you do?
- Email me, I can setup the payment manually, happy to help out.
- Check your account balance to make sure you have enough.
- Check and make sure the billing address is correct.
- I will personally help out if you run into any issues on my site.
If you need a repair, email me, and I will walk you through the process. Completely nonrefundable once paid, no exception. Repairs are not 100% success rate, don’t ask for a repair if you are not willing to lose the piece. Even if it does break I will need to be paid for my time and work, meaning I will only refund shipping. It must be received in like new condition, minus the broken art, or a cleaning fee equivalent to 2x the cost of the repair will be charged for the item to be sent back unrepaired. That means, Repair + (Repair x 2 fee). If it does break for any reason you hold Captain Hook Glass Art LLC harmless and, you are not entitled for a refund, nor something of equivalent value, by sending it you are putting it at risk twice in the mail and in the kiln. If & when art breaks I will refund shipping and throw the broken art out. Due to the nature of glass art, things are never able to be restored 100% to its previous condition. Any shipping troubles coming from you, are your responsibility, and you will hold Captain Hook Glass Art LLC harmless.