IG: @Captainhookglassart NO DMS
Email: Hookglass1@gmail.com *ONLY WAY TO REACH ME

About Me: Based out of Westchester NY, Captain Hook Glass Art has been producing quality custom glass since 2017. My name is Brandon, and I graduated from Stony Brook University and pursued my dream of making functional glass.

Being an avid glass collector, I was frustrated not only at the unprofessionalism of the shops, but how difficult it was to contact, order, and support my favorite artists. I am happy and proud to offer the largest selection of modular, function focused custom tubes in the world. I am aiming to provide a simple, and straightforward user experience in customizing your glass with prompt customer service through E-Mail.

Color Charts, FAQ, and the how to choose page I believe will help many people find which type of tubes are best for them. With thousands of happy customers across the globe, I am proud and honored to continue to make function focused glass art for people to enjoy. 

Discreetly packaged, and secure shipping.

Prices are in USD.

ORDER FAQ
Duplicate order error- Wait 30 mins to 1 hour and try again, MAKE SURE BILLING ADDRESS IS CORRECT!

Order failed / Declined- Must use correct billing address to checkout or it will decline, also check for typing errors.

Sometimes customers banks try to lock/protect your account and make sure its you when making a big purchase. This can be solved by calling your bank or using the banking app and approving the transaction online by captain hook glass art. Once that’s done you can place the order again.

CAN/Intl ONLY*** If you must ship to a different location than your billing address, send me a picture of your ID to confirm that the address matches the billing address, and that it is in fact you ordering. Then I can send it elsewhere for you. You MUST use your billing address to checkout for international orders.

ONCE YOU USE YOUR GLASS IT IS NOT RETURNABLE. ONLY DEFECTIVE NEW GLASS THAT HAS NOT BEEN USED CAN BE RETURNED FOR CREDIT/EXCHANGE.

MORE FAQ BELOW

Terms:
Grids: The holes on the perk itself, they can be clear or colored. 180 means they go halfway around, and 360 all the way around.
Bridge Color: The Bridge color of your choice for the support located between the 18mm and the main body of the tube.
Hook Color: The hook color of your choice for the hooks located on the outside & inside of the tube. Some tubes do not have hooks on the inside.
Bottom Art Type: The perk style that is placed inside of the tube, as they are modular there are a few options to choose from.
Front Facing or Rear facing: Grids will face (front) towards the 18mm and bridge, grids will face rear, away from the 18mm and bridge (rear)
Drain Upgrade: Recycles the water and creates a significant upgrade to the tube, making it have a more consistent draw for the whole length of the pull.
Colored Grids: choosing a color will make the perk grids you selected have colored accents. Choosing None will be clear.
Colored Marble: marble color of your choice placed on the outside of the tube. For decoration.
Matching CC: Shorthand for a slide(bowl) that matches the customized tube.
Fumed Lip/Base: Real Silver Fumed onto the lip or base, color varies white yellow orange green and blue, and is different in sunlight or bright white light vs normal indoor lights. Economical option to add a lot of color to the glass.
Base Accent: Color accent on the Base/Foot at the bottom, you pick the color. If none, then it will be clear.
Lip Accent: Color accent on the mouthpiece at the top, you pick the color. If none, then it will be clear.
Booty Accent: Only available on tubes with nets or nattys. Color accent below the perk, between the main body and the foot.
Splashguard: optional but not recommended. 3 Pinch, 6 pinch both do well to hold ice, Buoy or Raft Splash is not recommended for ice but to stop splash from water.
Spiral Upgrade: Makes the hook a spiral.
1.5 Perks: Upgrade on Single perks, makes them smoother than a single but not as restricted as a double.
Hollowfoot: Makes the foot on the bottom hollow, holds much more water allowing for a longer session and an incredibly unique function thats not found in the normal version.
Opal: Encased opal placed on tube, cosmetic.
Base Size for slides: Size of the slide/bowl compartment.
Base Color for Slides: The color of the slide/bowl compartment.
Beveled Lip: Makes the slide have a beveled lip, works best on small pack slides. Cosmetic only.

3 Hole vs 4 Hole slides, 4 Hole has more airflow, I do prefer the 3 pinch / 3 hole though. In my opinion the 3 hole allows for more of a snapping feeling, as where the 4 hole can add more of an airy experience to the tube. However, the best is to have both rotate them out to find which ones you like best.

Borosilicate glass comes naturally with air bubbles, among other “Imperfect” cosmetic issues, meaning each piece is unique. We feel that borosilicate glass should be enjoyed in its raw form with some of its imperfections. For us, this includes tool Marks, sodium flare, small bubbles, and vertical bubbles when they cannot be removed or is a concept piece. However, most of the glass used in general does have something cosmetic somewhere, and we will not sandblast them to cover the “flaws”. Made and dreamed by a human, and made for functional purposes first, nothing is meant to be perfect.

When did my tube ship?
-Shipping days are Monday & Friday. Customs are generally 4-10 business days M-F for customs, no holidays.
When will i get tracking?
-immediately when it ships!
What size are the full size tubes?
-15-18″ Tall |18mm | 4mm thick
Can you ask for a specific height?
-no
What does 2NDS or display model mean?
it means it has scratches or a general defect all aesthetic only, it is fully Functional.
What will happen if you email for a status update?
-You will get a status update, however I am a one man team working as fast as I can, next step in your order from processing is the tracking sent to your E Mail. Custom orders are 4-10 business days generally.
Can you send me a picture of the custom?
– Unfortunately due to the volume of orders it is not possible for me to photograph and send out photos to all customers
Can you send me a picture of X color?
– Try the color chart, most accurate and updated frequently.
I didn’t get an email confirming my order?
-likely a mistake in typing, or sent to the junk box. email me at hookglass1@gmail.com for assistance.
How can I use my tracking?
– Tracking allows you to watch it getting updates till it gets to the destination. Use USPS tracking, or USPS/GlobalPost for Intl Orders. During holiday months packages have been up to 2 months late in the past, but they always show up.
How to purchase internationally?
-Prices in USD, site will convert your Currency to USD automatically after checkout, you pay in USD.
If you have trouble Email Me at Hookglass1@gmail.com
*** No Etransfer.
How is the art packaged?
-Discreetly, Plain brown box, with an abbreviation on return address.
When can I expect my order?
-4-10 business days for custom,
– Ready to ship will be shipped out next available shipping day, Mondays or Fridays.
– If you order during a SALE expect a slightly longer wait due to volume.
Clear glass is cheaper?
-Clear and color are the same price throughout the site for hook/bridge/base color.I

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