IG: @Captainhookglassart 
Email: Hookglass1@gmail.com 
About Me: Based out of Westchester NY, Captain Hook Glass Art has been producing quality custom glass since 2017. My name is Brandon, and I graduated from Stony Brook University and pursued my dream of making functional glass. Being an avid glass collector, I was frustrated not only at the unprofessionalism, but how difficult it was to contact, order, get information, and support my favorite artists. I am happy and proud to offer the largest selection of modular, function focused custom tubes in the world. I am aiming to provide a simple, and straightforward user experience in customizing your glass with prompt customer service through the site and E-Mail. Color Charts, FAQ, and the how to choose page I believe will help many people find which type of tubes are best for them. With thousands of happy customers across the globe, I am proud and honored to continue to make function focused glass art for people to enjoy. 

ORDER HELP
Duplicate order error- Wait 30 mins to 1 hour and try again, MAKE SURE BILLING ADDRESS IS CORRECT & THE SAME AS SHIPPING ADDRESS!

Order failed / Declined- Must use correct billing address to checkout or it will decline, also check for typing errors. Sometimes customers banks try to make sure its you when making a big purchase. This can be solved by calling your bank or using the banking app and approving the transaction online by captain hook glass art. Once that’s done you can place the order again.

ONLY DEFECTIVE NEW, UNUSED GLASS CAN BE RETURNED FOR CREDIT/EXCHANGE.

When did my tube ship?
-Shipping days are Monday & Friday. Customs are generally 4-14 business days M-F for customs, no holidays.
When will i get tracking?
-immediately when it ships!
What size are the full size tubes?
-15-18″ Tall |18mm | 4mm thick
Can you ask for a specific height?
-no sorry
What does 2NDS, experimental or display model mean?
it means it has scratches or a general defect all aesthetic only, it is fully Functional.
What will happen if you email for a status update on a custom?
-Happy to provide updates, however I am a one man team working as fast as I can. The next step in your order from processing, is the tracking sent to your E Mail. Custom orders are 4-14 business days generally.
Can you send me a picture of the custom?
– Unfortunately not due to time constraints, any other questions please email
Can you send me a picture of X color?
– Try the color chart, most accurate and updated frequently.
I didn’t get an email confirming my order?
-likely a mistake in typing, or sent to the junk box. email me at hookglass1@gmail.com for assistance.
How can I use my tracking?
– Tracking allows you to watch it getting updates till it gets to the destination. Use USPS tracking, or USPS/GlobalPost for Intl Orders. During holiday months packages have been up to 2 months late in the past, but they always show up.
How to purchase internationally?
-Prices in USD, site will convert your Currency to USD automatically after checkout, you pay in USD.
If you have trouble Email Me at Hookglass1@gmail.com
*** No Etransfer.
How is the art packaged?
-Discreetly, Plain brown box, with an abbreviation on return address.
When can I expect my order?
-4-10 business days for custom,
– Ready to ship will be shipped out next available shipping day, Mondays or Fridays.
– If you order during a SALE expect a slightly longer wait due to volume.
Clear glass is cheaper?
-Clear is cheaper only for the base color of slides.

Borosilicate glass comes naturally with air bubbles, among other “Imperfect” cosmetic issues, meaning each piece is unique. We feel that borosilicate glass should be enjoyed in its raw form with some of its imperfections. For us, this includes tool Marks, sodium flare, small bubbles, and vertical bubbles when they cannot be removed or is a concept piece. However, most of the glass used in general does have something cosmetic somewhere, and we will not sandblast them to cover the “flaws”. Made and dreamed by a human, and made for functional purposes first, nothing is meant to be perfect.